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Wednesday, September 28 • 11:45am - 12:30pm
How IVR is killing Customer Service

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A company’s IVR is often at odds with trending changes in customer service. Callers have redefined what it means to be fast, accurate, turnkey, and always open for business. It’s astounding how often we encounter a call flow which gets in the way of customer expectations, and Allison Smith – the Voice of Asterisk – will guide you through changes you need to make to your IVR in order to comply with the modern, ever-changing landscape of customer expectations.To enable screen reader support, press shortcut ⌘+Option+Z. To learn about keyboard shortcuts, press shortcut ⌘slash.

Speakers
avatar for Allison Smith

Allison Smith

Allison Smith – The Voice of Asterisk -- is an internationally-recognized professional voice talent, and one of the top telephone voices working today. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took an online training module, ordered a hotel wakeup call, or even received an... Read More →


Wednesday September 28, 2016 11:45am - 12:30pm
Solana F Solana F

Attendees (17)