AstriCon 2016 has ended
AstriCon is almost here! Don’t miss out on amazing keynotes, networking events, a sold-out exhibit hall, and much more! If you haven’t registered yet, now’s the time! Register HERE!

On-site Wifi information:
SSID: Renaissance_Conf
Password: astricon2016

Back To Schedule
Wednesday, September 28 • 11:45am - 12:30pm
How IVR is killing Customer Service

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

A company’s IVR is often at odds with trending changes in customer service. Callers have redefined what it means to be fast, accurate, turnkey, and always open for business. It’s astounding how often we encounter a call flow which gets in the way of customer expectations, and Allison Smith – the Voice of Asterisk – will guide you through changes you need to make to your IVR in order to comply with the modern, ever-changing landscape of customer expectations.To enable screen reader support, press shortcut ⌘+Option+Z. To learn about keyboard shortcuts, press shortcut ⌘slash.

avatar for Allison Smith

Allison Smith

CEO, The IVR Voice.com
Allison Smith is proud to have been the Voice of Asterisk since its inception. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took... Read More →

Wednesday September 28, 2016 11:45am - 12:30pm MDT
Solana F Solana F