AstriCon 2016

A company’s IVR is often at odds with trending changes in customer service. Callers have redefined what it means to be fast, accurate, turnkey, and always open for business. It’s astounding how often we encounter a call flow which gets in the way of customer expectations, and Allison Smith – the Voice of Asterisk – will guide you through changes you need to make to your IVR in order to comply with the modern, ever-changing landscape of customer expectations.To enable screen reader support, press shortcut ⌘+Option+Z. To learn about keyboard shortcuts, press shortcut ⌘slash.