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Thursday, September 29 • 2:20pm - 3:05pm
Asterisk Mobility Call center Applications and API

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Alicia is a customer service manager working in a multi cultural help desk environment of a large e-commerce, specializing in luggage delivery for people traveling through international airports.
The Alicia customer care is spread across three main airport hubs and she is used to have her team moving frequently across the different customer care offices.

As a result, she is looking for an Asterisk solution able to manage the agent login and logout inside different queues, using either a CTI Desktop application or a Mobile App.

The XCALLY Team will present the concept of a Mobile Application - available for free on the Android market place - able to interact with Asterisk 13, in order to manage the call center agent most common operations, especially useful for teleworker agents, moving then to an example of an Omni Channel WebRTC agent application concept build for Asterisk, optimized for the call center environments.

avatar for Diego Gosmar

Diego Gosmar

Diego Gosmar, a Telco-Innovation passionate, has more than 20 years of experience in the Telecommunication industry. He started to work on one of the first Voice over IP H.323 technologies in the early 1997 Telecom Italia Labs when he was completing the University studies. In 1998... Read More →
avatar for Giuseppe Innamorato

Giuseppe Innamorato

Giuseppe started to work in the Telecommunication market as a technician of telephone exchanges in Telecom Italia in 1980, following the digital evolution until 1984.Subsequently, he participated in the first Unix network deployment (1984-1988).In 1988 he was hired as a manager at... Read More →

Thursday September 29, 2016 2:20pm - 3:05pm MDT
Solana H Solana H