This 45 minute session by BiCom will consist of two sessions; How to Make More Profit, and How to Increase Customer Loyalty. How to increase Profits Stephen has worked for and with some of the world's largest Telcos including BT, Vodafone Wind, Go, Wateen, Telecom Italia. From this experience he has been exposed to some of the best techniques to increase the profits of service providers and wishes to share these.
How to improve Customer Loyalty Kevin has been helping hundreds of individuals and teams create and grow their Telco Businesses. Whether small startups or multi-nationals their markets continue to mature and it has never been as important to maintain customers' loyalty as ever more opportunities arrive to add value.